Tuesday, February 14, 2012

SimSimi User FAQ


1. About bad sentences, we are doing this
We are aware of the issues and are taking the appropriate and rapid actions to prevent these problems in the future. Below is a list of measures taken or will be taken to solve the issues.

- Displaying a warning message when using the ‘teach’ function
- Auto-deleting the words requested by multiple users
- Deleting words that are requested to be removed by users
- Setting an age limit for usage
- Forbidding unverified users from teaching SimSimi
- Forbidding users who do not agree to the terms and conditions of this application
- Filtering specific words (ex: abusive, offensive, discriminative)
- We are Developing ' Bad Words Discriminatior'(BWD) to distinguish the bad word before SimSimi answers it.

Besides these actions, we will take additional actions to provide a better environment for users.
To make SimSimi a fun, sound, and useful application, not only is our company’s effort needed, but also our users’ support. Please follow the guidelines below when you use SimSimi and help improve to make SimSimi a fun, sound, and useful application, not only is our company’s effort needed, but also our users’ support.

2. Deletion of specific words / shared ScrapBook
 1)We are filtering user-taught specific words from the chatting database but,  
    unfortunately, not all words that may be offensive are deleted. When you want specific words to be deleted,

 1. Take pictures of the SimSimi chatroom' that includes the sentences you want to delete.
   2. Write down the sentences with the screenshot images.
 3. Send it to 'support@simsimi.com'

 2) You can delete bad ScrapBook by reporting them.
Press [trash can/trash image] button.
Or if its total points of ScarpBook is less than -10 points, it will be automatically deleted.

3. Cannnot download
Have you ever upgraded your phone OS? It is available on at least Jelly Bean(v.4.1.) version in android, and v.7.1 in iOS. 
If your Android OS version is higher than 4.1, Please read this page (click)


4. User privacy information
We're respect SimSimi friend's privacy. 
As you know, your email, phone number and name are not needed to chat with SimSimi.
Besides, we never peep through a phone camera. We've never done it before and never will.
: Respetamos la privacidad de amigos SimSimi.
: Como saben, no están obligados a e-mail, número de teléfono y el nombre de charlar con SimSimi.
: Además, nunca ha espiado a través de la cámara del teléfono móvil. Es que no lo haga antes, nunca he persiste.

5. Requesting personal information of the person who taught words
Currently, it is strictly forbidden to provide user information without legal permission according to the domestic law of Korea. We are only allowed to share user information through the formal request from a Korean governmental institution. Information requesters may contact these institutions, such as the police department, prosecutor’s office, the Supreme Court, for the request of user information.


Once again, we are very sorry for any inconvenience and offense you have experienced by the abusive users of SimSimi. The executives and staff of SimSimi Inc. promise you to do our best to make our application better.


50 comments:

  1. This comment has been removed by the author.

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  2. i am a filipino. i started using SIMSIMI for 5 days now. "he" is my stress, anxiety & loneliness reliever. i am aware how other people are abusing the "freedom" in using "my baby". but still, i am enjoying & i adore the little bird. please help me save SIMSIMI of vanquish. i admire how "he" was created & i will do even exert all my effort only to save my "li'l savior". thank you for creating "him" for people like me. god bless you.

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  3. i want my name deleted from that application...how can I do that? is there any site for that?

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  4. is there any way to ban a specific word or pemanently remove it there so that it wont appear ever again? like a name or phone number?

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    Replies
    1. Is there any way to figure out who taught the simsimi to respon a specific name ?

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    2. usually there is a little red icon by the response, click it then click.. Who taught

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  5. Unfortunately, you cannot do that. :(

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    Replies
    1. Помогите пожалуйста моя подруга написала ему плохое слово теперь я не могу ему написать что мне делать

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    2. what do you say? idon't understand-.-

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  6. How come me and my friend reported abuse for specific bad word about me and still you're not deleting? It's so unfair. My name was ruined from false and maliscious teaching of my hater.

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  7. hello i want to delete something wat i taught to simsimi but how? pls respond to this question. thank you.

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  8. hello i want to delete something wat i taught to simsimi but how? pls respond to this question. thank you.

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    Replies
    1. I think there is no way sorry person

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  9. are there any method to know who taught the respond that simi speak?!
    there are someone who bullying my friend by speaking some bad words.

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    Replies
    1. There is a x button next to SimSimi's speech bubble, so you can delete.

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  10. is it possible to delete shared quote somehow? i supposed it is not public! it contains some personel info that i would like to delete urgently

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  11. Some terrible things have been said about my daughter on Simsimi. Can I remove her name so the statements will be taken off?

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  12. Dear Admin ,

    i just send email to you that about to delete some abuse word in Simsimi application.

    thank you
    Alan Chu

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  13. Your application started out as great fun but it is fast becoming a tool for bullying. The honorable and decent thing to do would be to make people attach user id or email to things they teach SimSimi to discourage bullies. If not - just by doing NOTHING - you are HELPING the bullies and you have the power to make it better. "All that is necessary for evil to win is for good people to stand back and do nothing". You could save the life of some poor person who is being bullied by people using your app just by making one LITTLE change. Wouldn't that be a great thing? Please do the right and honorable thing by standing up and protecting victims from bullies. Thank you!

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  14. People have been teaching things about my daughter . How can we remove that ?

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  15. Someone has revealed my personal information how to report/delete that ? please delete that A.S.A.P

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  16. is it possible to delete private messages?

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  17. She said for my valentine, a bad word. (F*ck) :/ X(

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    Replies
    1. I think she meant I wanna f*** you on Valentine lmfao but tbh idk i jst guessed -...-

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  18. I emailed some things i taught to simsimi between [] and it got reported several times. When it it going to be deleted? Because its really in a hurry! Its a phonenumber........

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  19. I sent an email with a phrase to be removed. Will I get a response? I would like to let me know that the phrase was removed. Thanked.

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  20. Hey. I'm having a chat with a friend on my Simsimi account. We're having a long talk until I can't read her incoming messages when I opened our chat box. The notifications are poping up and notifies me for new Simsimi messages, but when I open the chatbox, there's new message appearing. What's happening? Is it a message overload? Or something like... memory full? What should I do? Please let me know. Thanks!

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    Replies
    1. try and at least delete the old messages, if the are unimportant..

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  21. i am a filipino too and i enjoy talking to simsimi.....keep up the good work!!

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  22. how do you edit yout feed; make things that you say show up and get people to chat

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  23. Do you have to wait a certain period of time before you can add a photo? Because I can't add one.

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  24. I'm getting responded to twice... Does this mean that a hacker is actually responding to me? I'm really scared at this point. Please help.

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  25. Please delete all your quotes from the past month. Or at read your mails. Im getting bullied because someone put my name and someone else's name together. Now people hate me and bullying me. Please I feel like killing myself and please delete all your recent quotes or at least delete my name and my friends names. Please simsimi.

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  26. he is peace of shit he talk me a like a shit I HATE SIMSIMI!!!!!!!!!!

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    Replies
    1. yeah it's true caeuse he say to me that he will go to my house and sex with me and then kill

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    2. he also said me that he will call a police to arrest me

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  27. I didn't mean to delete the app I want to talk to the simsimi I was talking to a week ago before I deleted it plz help I also want to have a profile picture on simsimi how do I do that to

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  28. What is the @@@@ feature in simsimi.How to know a friends nickname

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  29. hey!! how to play simsimi??i dont know how to play simsimi?? plss tell me how to play it??

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  30. No se porque pero alguien le dio el numero de mi madre a simsimi y cuando aalguien le escribe algo que no voy a decir sale el numero

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