SimSimi User FAQ

1. What is SimSimi's bad words policy?

We are aware of the issues and are taking the appropriate and rapid actions to prevent these problems in the future. Learn more about bad words policy (click)

2. Cannnot download

Have you ever upgraded your phone OS? It is available on at least Jelly Bean(v.4.1.) version in android, and v.7.1 in iOS.
If your Android OS version is higher than 4.1, Please read this page (click)

3. User privacy information

We're respect SimSimi friend's privacy. As you know, your email, phone number and name are not needed to chat with SimSimi.

4. Does SimSimi peep through a phone camera?

That's not true at all. SimSimi application doesn't ask users to have access to camera. If SimSimi said it, it's just someone taught him/her that way, and it's not true.

5. How to Log out on Website?

After 1 day, it will be automatically logged out. If you want to log out faster than that, Please remove cookies.

6. Requesting personal information of the person who taught words

Currently, it is strictly forbidden to provide user information without legal permission according to the domestic law of Korea. We are only allowed to share user information through the formal request from a Korean governmental institution. Information requesters may contact these institutions, such as the police department, prosecutor’s office, the Supreme Court, for the request of user information.

Once again, we are very sorry for any inconvenience and offense you have experienced by the abusive users of SimSimi. The executives and staff of SimSimi Inc. promise you to do our best to make our application better.

Language selection is updated

Language selection function was added to Simsimi application.

For iOS version, the new version is on the process of being reviewed for Appstore, and It was already adjusted for Android version and web version few hours ago.

Now it is expected that most of the problem related to the language setting gap between the device and people use at the application will be solved.

In the application, you can see the the language data base Simsimi is using at the bottom right of the screen. By touching it you can select the other languages. You can find the language setting button at the bottom right, too. You can set the language you want to talk in and want to teach by the function. You can see how many sentences Simsimi has learned so far at the language selection. Teach function in the web version will be added soon. iPhone users should wait for the review to be compeleted.
[Language selection function at the web version in cellphone]

[Language selection screen in app]

It is possible now that users can share their opinions per languages by adding facebook comments function. If you are a speaker of more than two languages, you can enjoy Simsimi more than before.

SimSimi’s Operational Problem in Thai

Last weekend, we received several mails from Thai users. One of new category of problem was that they cannot chat with SimSimi in Thai. Moreover, because of the rumor saying Thai government censored the service and we changed the service in Thai, it made Thai government to report for correction in public.

Actually, it is nothing with Thai government. It just caused by minor change of the system due to the rapid increase of Thai users.

Specifically speaking, there was a change related to classifying languages in the service on Last Friday.

Around 2010, when we set the SimSimi application for smartphone, we set the system to change the language automatically for the multi language base system. At that time, we made an assumption that users may set their native language as their device language, so we made SimSimi recognize the language according to the language set in device. If a device set English as their language setting, SimSimi will find the response from English database, and it will store what it learn at English database.

While English speaking users increasing, it seems okay with this method. However, recently other language speakers such as Thai increased it made us embarrassed. In the case of Thailand, the number of  people set their device language as English was lager than Thai. It caused the situations such as language Thai people taught stored to English database and SimSimi search the response of the question from English database.

After several discussions, we decided to change the previous language selection method. We set basically SimSimi will speak in the language set the language setting, and user can show the language he or she want to speak with SimSimi at the chatting application and set the chatting languages. With introduction of new system, Thai users who set English as their setting, may check their device language is English when they run the SimSimi application, then they can change it into Thai.

Now we are developing such as system, and we moved Thai languages which troubled us by being stored at English languages, into Thai database.
Also, with the improvement if people teach words containing Thai language, then it will be stored at Thai database. Since the Thai words stored at English database moved to Thai database, people who have taught SimSimi Thai words with their English setting may have felt SimSimi does not remember the words they taught any more.

So far, we have not experienced foreign market directly we could not effectively communicate with users in advance. We are sorry for causing a stir in Thailand. We want you to consider this as one of our efforts to make better service.

Thank you for your concern and interest.

An alternative way to chat with SimSimi (for Blackberry, WM, crashing/keyboard bug, etc...)

A keyboard disappearing and crashing bug fixed version for iOS has been applied already, so it is expected in review soon. And someone is still waiting for SimSimi in Blackberry, Windows mobile, etc... 

Now you have an alternative way to chat with SimSimi.
Please visit here  You can have a chat with SimSimi here.